What if you could become a stronger leader, better listener and awesome parent, spouse and friend – all by changing one word? Yep, that’s right. All it takes is one word.
Here’s a quick example of how only three letters can change someone’s perspective and attitude. This example can be used with a team member, friend, and even your teen-age kids:
“Julie, you did a great job on the project, but…”
What happens when you hear the word “but.” First of all, it discounts everything that was said before it. Julie no longer remembers that you said she did a great job, instead she’s waiting to hear the negative comment that follows. She may even get her feathers all ruffled up, getting ready to defend whatever it is you’re going to say next.
What if you replaced the word “but” with “and?” How would that sound???
“Julie, you did a great job on that project, and…”
Now she’s open to hear what you have to say next. No matter what your ending statement is, Julie is more receptive.
So the lesson is – change the word “but” to “and.” It sounds simple, but it’s not. You see, I just broke my own rule and used the word “but” in the previous sentence. It takes some work, and it is well worth the time and the effort. You will get more of what you want, have happier employees and family members, and people will want to hang around you because of your positive attitude.
It’s a win-win for everyone involved.