How to Keep Your Sanity While Delivering Superb Customer Service

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In the last three blog posts, I’ve shared some tips on how to deliver excellent customer service.  I call it the Three C’s of Customer Service: Clarity, Character and Cultivate.  

All good stuff, but what about you?  How do you deliver superb customer service, day after day, and keep your sanity in the process?  How do you take care of yourself?

Well, here are some thoughts to get you through the craziness of your day:

  1. Frame your favorite quote and put it in full view so you can see it every day.   Choose one that actually calms your nerves and puts a smile on your face.  Mine is pictured here in this post.
  2. Challenge yourself, or your teammates, to post a “thought of the day.”  Maybe a joke, another quote, or something funny that your team can relate to.  If doing this every day is a bit too often, try once a week.  Pretty soon, people will begin to look forward to it.
  3. Hang up your favorite picture.  Maybe it’s a photograph of someplace you’ve traveled to, or someplace you want to travel as soon as you get that next vacation.  It could be something you accomplished that you are very proud of.  The important thing is that it shifts your mood to a calmer place. 
  4. Do something that makes you feel good before you leave for work – like pet your dog or go for a walk or hug your kid.
  5. Bring a mirror to work, hold it up, look into it and smile.  Even when you force a smile and it feels unnatural, it still sends the message to your brain that life is good.   It helps to relieve stress and keeps depression at bay.

Take some time to experiment with these five suggestions, then practice the ones that resonate most with you.  The key is to start with at least one.  Some may sound a little hokey, but you never know until you try.  It just may make you feel better.

Categories: Personal Development Positive Attitude Professional Development Professional Speaker
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Life’s Little Pleasures

Professional Speaker-Personal Development-Positive Attitude

Five meetings scheduled for today, a string of never ending emails, family obligations…

And that’s all before I have my morning coffee!!!

It’s no wonder we are all stressed out and struggling to find some balance in our busy lives. I’ve heard it over and over again “live in the present”, and I’m still trying to figure that one out. That’s why I was so delighted this past Saturday when I stumbled across this quaint little diner called Schubert’s in Mt. Horeb, Wisconsin.

To tell you the truth, I really didn’t notice it at first. I was hungry, and it was a place to eat lunch. It wasn’t until I heard the Everly Brothers playing over the speakers that I put down my menu and looked around. BTW – if you don’t know who the Everly Brothers are, ask your parents or grandparents – they will be happy to reminisce.

When I finally did put down my menu, and decided to soak in my surroundings, OH MY GOODNESS!!! I was transported back to the 1950s. With its tin ceiling and old-fashioned soda fountain, I felt a warmth and coziness come over me as I pictured my brothers in our living room singing along to Wake Up Little Susie.

That’s when it hit me. I spend so much time planning my next vacation, my next adventure, my next holiday, that I never notice what is right in front of me.

So this afternoon, as I enjoy every bite of my scrumptious cranberry walnut pancakes, I allow myself some “me” time. And finally, FINALLY, I’ve discovered what it means to live in the present.

So if you happen to be in southern Wisconsin, check out Schubert’s Diner: http://www.schubertsrestaurant.com/. And let me know what you think.

I’d also like to know if you’ve discovered any gems of your own. I’d love to put them on my list of Cool Places to Visit.

Categories: Personal Development Positive Thinking Professional Development
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